Member help
Support
Tell us what happened, which phone you use and which screen you were on. Please do not email passwords, payment-card details or detailed medical records.
For sign-in, password recovery, app faults, exercise media, account deletion and general questions.
For access, correction, deletion, consent and other privacy requests.
Helpful details to include
- The email address connected with the account.
- Your phone model and Android or iOS version.
- The Tyler Tailored Fitness app version shown in Settings.
- A short description of what you expected and what happened.
- A screenshot, if it does not reveal sensitive information.
Reporting a Tyler AI reply
Use Report reply directly beneath the relevant Tyler AI Coach answer whenever possible. After you confirm, the exact AI reply, fixed report reason, account identifier and report time are sent for restricted safety review; your question is not included. For a technical fault with reporting, contact support without copying sensitive health information or a full chat transcript into email.
Safety
Support cannot diagnose symptoms or provide emergency medical care. Stop training if you experience a concerning symptom. Contact an appropriately qualified professional, or local emergency services if the situation is urgent.
Business details
ConCraft Limited, Irish company number 575358
3 Brindley Park Road, Brindley Park, Ashbourne, Co. Meath, A84 D526, Ireland